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Frequently Asked Questions

Any products purchased from this website can be returned or exchanged for a full refund within 30 days of purchase. Please see our Return Policy for more information.

You betcha they do!

Every one of our product comes with our Wander More Worry Less Guarantee.

Simply put, we believe in our product and stand by the quality of workmanship and materials. Reach out with whatever concern you might have and we will make it right. No need to worry. Ever.

All orders are shipped from one of our international warehouses which are located in the U.S., U.K. and China. If you live in a country other than the U.S., European Union and China you will most likely pay taxes. Tax rates vary by country and you will need to check with the customs department in your country to determine what will be charged.

Because WANDRD has warehouses located in these areas we are required to charge taxes and pay to the local government in certain situations. WANDRD will charge taxes to customers located in the following areas:

United States (Utah Only): Our U.S. warehouse is located in Utah which requires us to charge sales tax on all orders shipped to a Utah address.

European Union: We charge a 20% VAT (Value Added Tax) on all orders shipped to the European Union. Why does WANDRD charge VAT? One of our warehouse locations is in the United Kingdom (London area). Any order made on wandrd.com with a shipping address in or near the European Union is shipped from this U.K. warehouse. E.U. law requires WANDRD charge VAT (Value Added Tax) on orders that are shipped anywhere in the European Union. Because WANDRD has a physical location in the U.K., we charge the 20% U.K. VAT rate. Because our sales to other E.U. countries are below a certain monthly threshold, we do not charge separate VAT rates for other countries because we do not have to pay VAT in those countries.

Your order will ship from one our three global warehouse which are located in the United States (Utah), the EU (Amsterdam) and China (Shenzen). Your shipping rates are deteremined based on the location of the warehouse and the destination.

To see actual shipping rate, add products to your shopping cart and add your address. Before your payment is processed you will be able to see actual shipping rates.

Once your order ships you will receive en email that will contain a tracking number. If you don't see this email please check your spam folder.

You can also find your tracking number and other order information by logging into your account. If you don't have an account you can click on Login in the top right corner of the home page on our website. From there click on Sign up.

We are very proud of our dealer network and are always looking to add additional dealers to the team. If you are a dealer or distributor and are interested in carrying WANDRD products please reach out to us directly at wholesale@wandrd.com.

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