[faq placement-content]

What is your return policy?

Any products purchased from this website can be returned or exchanged for a full refund within 30 days of purchase. Please see our Return Policy for more information. Shipping fees are not refundable except in cases of fulfilment errors or damaged product. When returning shipments, please keep your tracking number as lost return shipments are not the responsibly of WANDRD. Exchanges are processed as a WANDRD store credit and return shipping fees will be added to the credit price with a valid receipt. We issue exchange codes when the order has been received and inspected by the warehouse team. 

Will I have to pay taxes?

 All orders are shipped from one of our international warehouses which are located in the U.S., Netherlands and Hong Kong. If you live in a country other than the U.S., European Union and Hong Kong you will most likely pay taxes. Tax rates vary by country and you will need to check with the customs department in your country to determine what will be charged. Because WANDRD has warehouses located in these areas we are required to charge taxes and pay to the local government in certain situations. WANDRD will charge taxes to customers located in the following areas - United States. Our U.S. warehouse is located in Utah which requires us to charge sales tax on all orders shipped to a Utah address. European Union: We charge a 20% VAT (Value Added Tax) on all orders shipped to the European Union. Why does WANDRD charge VAT? One of our warehouse locations is in the Netherlands. Any order made on wandrd.com with a shipping address in or near the European Union is shipped from our Netherlands warehouse. E.U. law requires WANDRD charge VAT (Value Added Tax) on orders that are shipped anywhere in the European Union. Because WANDRD has a physical location in the Netherlands we charge the 20% VAT rate. Because our sales to other E.U. countries are below a certain monthly threshold, we do not charge separate VAT rates for other countries because we do not have to pay VAT in those countries.

How much will I be charged for shipping?

Your order will ship from one our three global warehouse which are located in the United States (Utah), the EU (Amsterdam) and Hong Kong. Your shipping rates are determined based on the location of the warehouse and the destination.

To see actual shipping rate, add products to your shopping cart and add your address. Before your payment is processed you will be able to see actual shipping rates.

How do I change/cancel my order?

We understand that mistakes can happen with orders and changes sometimes need to be made. Please make sure to double check your information before submitting an order. Unfortunately, we can’t guarantee that we are able to catch orders before they are released to our carriers, and incorrect or missing address information can result in a failed delivery. Please email us or hit our live chat button if you notice any errors will your details.

When will my order ship and how long until I receive it?

All orders will take up to two business days for our warehouse to process and fulfil orders. Most international orders can take between 10-20 business days and will have to pass through customs before delivery. We put our best efforts into meeting delivery times, but customs can add additional time and delays to our orders as well as impose import fees.

For stateside shipments, ground shipping typically takes 4-7 business days.

Which Cube size should I get?

The PRVKE 21L is designed to carry a small camera cube, while the PRVKE 31L is designed to carry a medium camera cube. The HEXAD Access Duffle is designed to carry one or two medium camera cubes, depending on how much equipment organisation you require

What cameras can fit inside the Cube?

What you can fit inside the cube largely depends on how you choose to organize your gear. We recommend looking at the dimensions on the product page to ensure that your gear will fit inside those dimensions. All mirrorless cameras, and most DSLR bodies will fit inside the cube. If you are concerned that your camera setup might not fit, just reach out to us and we can help you out!

What is included in the PRVKE bundles?

No Bundle: Backpack Alone; No Accessories, No Cube

Photography Bundle: Backpack, Accessory Straps, Waist Straps, Camera Cube (small for the 21L and medium for the 31L).

Which packs are carry on size?

All of our packs and duffels with the exception on the 60L Carryall are carry-on size. Please make sure to check the dimensions listed on each product page and confirm with your chosen airline.

What size of laptop will fit in each bag?

The PRVKE, HEXAD, and DUO can fit up to a 16" Macbook pro. For specific dimensions see below!                                                                                                                              PRVKE 21 laptop sleeve: 9.5"W x 1"D x 13"HPRVKE 31 laptop sleeve: 10"W x 1"D x 13.5"HDUO laptop Sleeve: 10.5" W x 1" D x 15.5" HHEXAD Access/Carryall 40L laptop sleeve: 15.5" W x 10" H, and HEXAD Carryall 60L laptop sleeve: 20" W x 10.5" H

Where can I find tips and trick or tutorials for my gear?

We are working on adding video tutorials for each product, but in the meantime check out YouTube for some great videos and demos. We also post some sweet content on our IG page, so make sure to follow us there @WANDRD.

Do your products come with a warranty?

You betcha they do!

Every one of our product comes with our Wander More Worry Less Guarantee.

Simply put, we believe in our product and stand by the quality of workmanship and materials. Reach out with whatever concern you might have and we will make it right. No need to worry. Ever. You will need to provide original order number or receipt of purchase and note that warranty coverage does not extend to used items. Warranty coverage is only offered to the original owner of the bag and becomes void if sold whether in person or online.

Can I return garage sale items?

Due to these items being highly discounted and in limited number you CAN NOT return or exchange garage sale items.

Do Gently WANDRD (used) items have a warranty? 

All these products are FINAL sale and they do NOT include the warranty. 

I have a coupon code - can I use it during a sale?  

No. We don't allow coupon code stacking or additional discounts during a sale. 

What Countries have a high import tax rates? 

It's important to note that you may be required to pay an import tax on your order. That will all depend on where you live. The best thing to do is it to check with your local customs office to learn about specific taxes in your location. Import duties, taxes, and charges are not included in the item price or shipping cost. We have seen a high number of import tax rates in the following countries, Afghanistan, Bangladesh, Brazil, India, Indonesia, Pakistan, and the Philippines.  

What is Route shipping?  

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Do I have to pay import taxes on my warranty replacement?  

Yes, you may be charged import taxes on your warranty replacement as this is still a new product coming from abroad into your country. Please note that customs clearance and the payment of import taxes on replacements (if applicable) are the responsibility of the customer and do not qualify for any refund.

When I select 2-day shipping does that include processing my order?

No, when you select 2-day shipping please allow 2 business days for us to process your order before shipping.

How can I clean/wash my WANDRD gear?

Please avoid any harsh chemicals when washing your pack. We find that a light soap and a wet or damp rag works best for cleaning them, please do not submerge the pack in water and do not machine wash or dry clean your bag.

When I select 2-day shipping does that include processing my order?

No, when you select 2-day shipping please allow 2 business days for us to process your order before shipping.

What if I lose an accessory that is removable? Is that covered or do I have to pay for a replacement item?

There are a few pieces like Accessory Straps and Sternum Straps that are fully removable and adjustable. In the event that those items (or similar items) are lost, or misplaced, we don't offer warranty replacements.

Can I purchase from Grabr? 

Yes, you are welcome to purchase from Grabr, but WANDRD doesn't assume responsibility for delivery and lost parcels. In the case of a return and warranty, the policy remains the same. Return shipping charges are the responsibility of the receiver, and proof of purchase is required for a warranty claim.