WANDRD Gear

Once your package has left our warehouse there is a chance of carrier delays. As always don't hesitate to reach out if you have any questions.

All orders that are in-stock will be fulfilled within 2-3 business days from one of our two warehouses which are located in the U.S. and the Netherlands. Please note that occasionally our warehouses experience periods of high order volume and it can take up to 4 business days fulfill your order. This is rare, however, and we do everything we can to make sure your order is shipped as quickly as possible.

- FedEx® Ground Shipping to the US has an estimated delivery window of 3-7 business days
- USPS Retail Ground® to the US has an estimated delivery window of 2-5 business days
- FedEx® International Connect Plus to Canada has an estimated delivery window of 3-5 business days
- FedEx® International Connect Plus to all other countries has an estimated delivery window of 2-7 business days

Our warehouses are open during standard business hours Monday - Friday and are closed during national holidays of the countries where they are located. Unfortunately, WANDRD cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, or impose duties to international shipments at their discretion. Shipments can also unfortunately be returned to us or lost in transit with no reasons indicated. Other possible reasons for delay that are out of our control are weather, labor strikes, and volume peaks.

What are import taxes and who pays them?

If you live outside of the USA, you will most likely need to clear customs & pay import taxes.

Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.

Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. WANDRD cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.

Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to WANDRD and are usually collected by the carrier on behalf of your local customs authorities.

How much import taxes will I have to pay?

This is something we do not know as the amount and basis for calculation differ from country to country. Some countries calculate taxes on the value of the item purchased, others calculate on how much online shopping you’ve made in one given civil year. We do have a rough idea of how much is charged to customers from certain countries but we do not keep a database of exact amounts. As an example, if you live in countries such as Israel, Thailand, Indonesia, India, Pakistan, Morocco, or Egypt (the list is not exhaustive), you can expect to pay more than 100 USD in most cases. This is an estimation and is by no means the exact amount you will be charged. Other countries such as Canada, Russia, Switzerland will charge lower rates of 20-50 USD in general according to what has been observed in the past 12 months.

What if I don’t want to pay import taxes in addition to what I already paid for my order?

If you do not wish to pay these taxes, it is your choice, and we understand. In this case, we can suggest ordering from one of our local retailers near you (Store Locator ) to bypass customs and import taxes.

If despite all the information above you still decide to place an order on our website, we’ll consider that the order has been placed with full knowledge of these conditions. Failure to collect the package or return to sender can mean a restocking fee of 20% and shipping fees will not be refunded from the order.

If you have any questions at all or if any of this is unclear, please reach out to our Gearologists for more information: support@wandrd.com

Although rare, if your products are lost in transit we will send new ones to you. We will do everything we can to make it right. We want to make sure you receive the gear you ordered! You have 15 days to reach out to us in this case.

Will I get my items all at once or in separate shipments?

We currently are not offering to split orders. If one of the items you have ordered is out of stock, the entire order will remain pending until all items can ship together. If you’d like to have some in stock items before others currently unavailable, please consider placing two different orders so you can have your products that are available first.

What is Route Shipping Insurance?

Route is a shipping insurance that is a great add-on to your order. Once delivered, parcels can be stolen from your porch, delivered by mistake to somebody else or lost in transit by the carrier. If you’ve added Route to your order and one of these issues happen to your order/parcel, then Route shipping insurance will take care of either placing a new order for you or fully refunding you of the purchase price.

All you’ll need to do in a case like this, is reach out to Route and open a claim by using the contact information they sent you by email when you originally placed your order.

How is the amount I pay for Route calculated?

The correct amount of your shipping insurance premium with Route is automatically calculated by the system according to the total value of your order & the destination address where it’ll be delivered.

I’m not interested in Route, how do I remove it from my order?

Route is by no means a mandatory add-on to your order. You can opt out by simply toggling it off in « view your cart » or entirely removing it from your cart. Please note, WANDRD is not responsible for parcels stolen from your doorstep, lost or stolen in transit by the carrier. To make sure you’re covered against these incidents, consider adding the Route option to your order before placing it.

I placed an order and forgot to remove the Route option, how can I cancel this option?

Once an order is placed with Route, it no longer is possible to remove it and have it refunded as a policy is subscribed with the insurer when you confirm your order.

What if something is missing from my order?

Our team thoroughly checks all products before shipping, but mistakes can happen. We encourage you to quickly check that all of the items in your order arrived safely and reach out to our Gearologists (support@wandrd.com) if something is missing. We will happy send any missings items free without charge but require notification within the first 30 days of purchase.

I placed an order without Route but now I want to add it to make sure I’m covered for shipping incidents, how do I do that?

Once an order is placed, it is no longer possible to add anything else to it. If it has not shipped out, it’ll need to be cancelled if the warehouse is still able to do it and refunded. You’ll then need to place an entire new order and choose the Route option this time

If you have any questions at all or if any of this is unclear, please reach out to our Gearologists for more information: support@wandrd.com

Route: WANDRD is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Orders to the regions below are shipped from the corresponding warehouse and each warehouse will select the best shipping method based on your location. The main shipping carriers we use are UPS, FedEx, USPS, DPD and DHL.