*Please note that due to COVID-19 some orders may experience a 24-72 hour delay at this time. Thanks for your patience!
All orders that are in-stock will be shipped within 2 business days from one of our three warehouses which are located in the U.S., the Netherlands, and Hong Kong. Please note that occasionally our warehouses experience periods of high order volume and it can take up to 4 business days to ship your order. This is rare, however, and we do everything we can to make sure your order is shipped as quickly as possible.
When selecting 2-day shipping please remember that does NOT include the time to process your order.
Our warehouses are open during standard business hours Monday - Friday and are closed during national holidays of the countries where they are located. Unfortunately, WANDRD cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, or impose duties to international shipments at their discretion. Shipments can also unfortunately be returned to us or lost in transit with no reasons indicated. Other possible reasons for delay that are out of our control are weather, labor strikes, and volume peaks.
Import Taxes: It's important to note that you may be required to pay an import tax on your order. That will all depend on where you live. The best thing to do is to check with your local customs office to learn about specific taxes in your location. Import duties, taxes, and charges are not included in the item price or shipping cost. We have seen a high number of import tax in the following countries, Afghanistan, Bangladesh, Brazil, India, Indonesia, Pakistan, and the Philippines.
Although rare, if your products are lost in transit we will send new ones to you. We will do everything we can to make it right. We want to make sure you receive the gear you ordered!
Route: WANDRD is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Orders to the regions below are shipped from the corresponding warehouse and each warehouse will select the best shipping method based on your location. The main shipping carriers we use are UPS, FedEx, USPS, DPD and DHL.
- North and South America (Ships from U.S. Warehouse)
- Europe, Africa and Middle East (Ships from Netherlands Warehouse)
- Asia and Oceana (Ships from Hong Kong Warehouse)