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Shipping

Shipping

 

General Shipping Information

All orders that are in-stock will be shipped within 2 business days, with weekend orders being processed the following Monday. Our warehouse is closed during major U.S. holidays.

Our standard shipping options are UPS Ground for U.S. orders and UPS Priority Mail International for international orders (see below for more information on international orders). For U.S. and most international orders we provide expedited shipping options. All orders are shipped from the U.S. and you will receive an email with your tracking number once your order has left our warehouse.

FedEx Smartpost is also ground shipping and it will add an additional 5-7 business days to the estimated delivery time.

Please note: Before your order is placed please make sure the delivery address is correct. Unfortunately we are not able to change the delivery address once an order has shipped. Also, please note that UPS is not able to ship to a P.O. Box. If you need to ship to a P.O. Box please reach out to us at support@wandrd.com and we will ship your order via USPS.

International Shipping & Customs

INTERNATIONAL ORDERS: are shipped from one of our global warehouses which are located in Utah, London and Shenzhen. Our system will automatically choose the closest warehouse and fastest standard/ground service available. International orders are sent via a wide variety of carriers, and prior to shipping an order we cannot guarantee which shipping service or warehouse will be used. Unfortunately WANDRD cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, lose or impose unanticipated customs or duties to international shipments at their discretion. Shipments can be returned to us or lost in transit with no reasons indicated. Other possible reasons for delay that are out of our control are weather, labor strikes and volume peaks. See below for additional info when your package is shipped via TNT or Royal Mail.

CUSTOMS AND DUTIES: We do our best to eliminate/minimize duties by shipping from one of our international warehouses. WANDRD is not responsible for any customs, duties or import fees associated with receiving your WANDRD order.

UK & EU VAT: We charge a 20% VAT (Value Added Tax) on all orders shipped to the European Union. Why does WANDRD charge VAT? One of our warehouse locations is in the United Kingdom (London area). Any order made on wandrd.com with a shipping address in or near the European Union is shipped from this U.K. warehouse. E.U. law requires WANDRD charge VAT (Value Added Tax) on orders that are shipped anywhere in the European Union. Because WANDRD has a physical location in the U.K., we charge the 20% U.K. VAT rate. Because our sales to other E.U. countries are below a certain monthly threshold, we do not charge separate VAT rates for other countries because we do not have to pay VAT in those countries.

TNT: TNT Packaging uses the website Spring for tracking. It can take up to 5 business days before their website is updated. You may receive an error when tracking your number through TNT/Spring. You do have the correct tracking number, their system will mark it as an error until your number is updated into their system. 

ROYAL MAIL: Royal Mail's baseline shipping does not offer tracking, we can get you a delivery estimate but we will not be able to provide your orders exact location. We will make sure that you receive what you paid for.