All orders that are in-stock will be shipped within 2 business days from one of our three warehouses which are located in the U.S., the Netherlands, and Hong Kong. Please note that occasionally our warehouses experience periods of high order volume and it can take up to 4 business days to ship your order. This is rare, however, and we do everything we can to make sure your order is shipped as quickly as possible.
Our warehouses are open during standard business hours Monday - Friday and are closed during national holidays of the countries where they are located. Unfortunately, WANDRD cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, or impose duties to international shipments at their discretion. Shipments can also unfortunately be returned to us or lost in transit with no reasons indicated. Other possible reasons for delay that are out of our control are weather, labor strikes, and volume peaks.
Although rare, if your products are lost in transit we will send new ones to you. We will do everything we can to make it right. We want to make sure you receive the gear you ordered!
Orders to the regions below are shipped from the corresponding warehouse and each warehouse will select the best shipping method based on your location. The main shipping carriers we use are UPS, FedEx, USPS, DPD and DHL.