We believe in our products and stand by the quality of workmanship and materials in each one. We (really) want you to be happy, so please reach out with whatever concern you have and we promise to hear you out!
For as long as you (the original owner) own the product, we will provide a warranty against defects in materials and workmanship.
It does not cover general wear and damage or by using the item for other than its intended purpose. This includes rips, burns, tears and damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use (i.e. zipper wear, fabric abrasion, etc.).
Yes, your pack will wear over time, but we will make sure the workmanship and materials are top notch, or we will repair or replace it.
Please note that every return is subject to an evaluation by our returns team.