*Please note due to COVID-19 we are seeing a longer processing time on returns due limited staff at our warehouses.
Any products purchased from our website (www.wandrd.com) can be returned or exchanged for a full refund within 30 days of purchase.
Exchanges are processed as a WANDRD store credit and return shipping fees will be added to the credit price with a valid receipt. We issue exchange codes when the order has been received and inspected by the warehouse team. Pre-ordered products can be returned or exchanged for a full refund within 14 days of delivery*. The item(s) must be in new condition with all packaging and tags included.
To return or exchange a purchase, email the following information to email@example.com and we will reply promptly with instructions.
- Order #
- Items that you would like to return
Once we receive your item(s) your money will be returned. Please note that it can take up to two weeks to process your return once the item(s) have been received.
Original shipping costs are not refunded and customers are responsible for return shipping unless the reason for return is warranty defect.
If an item is received WITHOUT packaging and/or tags, you will be charged 25% of the refund amount.
Returns on bundled items must be returned in whole and not just one of the bundled items. For example if you have purchased the Tech Pouch bundle you can't just return the small, you must return the full bundle.
CROWDFUNDING RETURNS: Kickstarter and Indiegogo are unique platforms where we have the opportunity to offer new products, but because we are charged platform fees, and often cover part of the shipping cost to give you the greatest discounts, we don't offer refunds or returns on Kickstarter or Indiegogo items and they are final sale products. Everything purchased on Kickstarter or Indiegogo does come with our WANDER MORE, WORRY LESS Warranty.
Please note there are NO returns or exchanges on all Garage Sale items OR hats/beanies.