*Please note due to COVID-19 we are seeing a longer processing time on returns due to limited staff at our warehouses.
Any products purchased from our website (www.wandrd.com) can be returned or exchanged for a full refund within 30 days of purchase.
Domestic Exchanges (US only) will incur a flat $10 shipping fee that will be deducted from the original purchase amount once received at our warehouse. International Exchanges will be responsible for exchange shipping fees. Exchanges will be emailed a return label (the US only), and the return needs to be shipped back within 15 days of receiving the label. The item(s) must be in new condition with all packaging and tags included.
Please note that it can take up to two weeks to process your return once the item(s) have been received.
Original shipping costs are not refunded on returns or exchanges, and customers are responsible for return shipping unless the reason for the return is a warranty defect.
If an item is received WITHOUT packaging and/or tags, you will be charged a 25% restocking fee.
If your purchase came with a free item, the free item needs to be returned with the purchase, or the purchase amount will be deducted from the refund.
Fill out the form HERE to get started!
Returns on bundled items must be returned in whole and not just one of the bundled items. For example if you have purchased the Tech Pouch bundle you can't just return the small, you must return the full bundle.
CROWDFUNDING RETURNS: Kickstarter and Indiegogo are unique platforms where we have the opportunity to offer new products, but because we are charged platform fees, and often cover part of the shipping cost to give you the greatest discounts, we don't offer refunds or returns on Kickstarter or Indiegogo items and they are final sale products. Everything purchased on Kickstarter or Indiegogo does come with our WANDER MORE, WORRY LESS Warranty.
Please note there are NO returns or exchanges on all Garage Sale items, hats/beanies or WANDRD X O2TODAY Masks.
Returns on any buy one get one free items may not be returned for store credit. For example during our buy a PRVKE get a VEER for free sale you can not return the VEER as store credit.