Venture On FAQ


Can I buy an item if I don't live in the US?

Not yet! The VENTURE ON service powered by Recurate is not currently available to buyers anywhere outside of the US. We are unable to fulfill international shipping orders.

How do I pay for a pre-owned item?

You will pay via our secure checkout in the same way as with any WANDRD order. Simply "Add to Cart" and proceed through the checkout as usual.

How long does shipping take?

We ask our sellers to fulfill your order within 3 business days. The gear will ship with a tracking number for you to follow and typically arrives within 3-5 days of being shipped. 

Are pre-owned purchases through VENTURE ON covered by the Wander More Worry Less Lifetime Warranty?

No. As these items are all second hand, they are not covered by our lifetime warranty. Any warranty claims submitted for these pre ordered items will be denied.

What should I do when I receive my order?

Once your order has been delivered, you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you! 

Can I return my pre-owned purchase?

All pre-owned purchases are final sales and unable to be returned unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at

Why should I shop here?

VENTURE ON is the dedicated marketplace for buying and selling WANDRD products you love over and over again. We’ve created this community experience for finding and purchasing our pre-owned items.

What can I find in WANDRD’s VENTURE ON Collection?

You will find real WANDRD customers selling their pre-owned products. These pre-owned WANDRD pieces will ship directly to you from another WANDRD customer upon purchase.

Still have questions?

If you still have questions that aren't answered here is our FAQ, feel free to reach out here:


What can I sell?

You can sell most WANDRD products through our pre-owned program. Once approved, we will place it in the VENTURE ON collection for any customer to purchase. 

Note: Some items from our current and core collections may not be approved to be sold at this time. Feel free to reach to with any questions about your listing. 

How do I sell my pre-owned item?

Log into your WANDRD account (create an account if you don’t have one) and click "Sell VENTURE ON". Pick the item you want to sell from your purchase history and follow the prompts.

Remember to provide complete and accurate information about the item’s condition, since you will only get paid once the buyer confirms its condition.

VENTURE ON reviews all pre-owned submissions and has the right to approve or deny listings. Once approved, we encourage you to share your listing!

How is my product approved?

Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and your item sells! We review:

- Your pictures: so they are accurate and high quality 

- Blemishes or quirks: to make sure they are accurately described 

- The condition you selected: to make sure it accurately reflects your images 

- The product: to make sure it is an authentic piece

How should I price my item?

We will give you a price recommendation based on the original price and condition. You’re welcome to adjust this price. We will then add a fixed amount to the listing price to cover shipping charges. These prices are subject to modification during the approval process by VENTURE ON.

Can I sell an item if I don't live in the USA?

Currently, we offer the VENTURE ON collection in the USA only. We're growing fast and will be in more countries soon!

How is shipping handled?

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within 3 business days. If you have not shipped your item within 10 days, your transaction will be canceled. You do not have to pay extra for shipping.

Pack your items along with their respective labels and a thank you note. Drop it in the mailbox or at the nearest US Post Office. Also, you can schedule a free USPS package pickup.

Please carefully & neatly pack your item, and drop it off with the shipping label at the nearest post office. You can also hand it to your mail person.

How should I prepare my item once it’s sold?

If you’re selling items, ensure it’s in its best quality. Give your bag a good clean and inspection to make sure there’s nothing left in any pockets. Write a note to your seller to include in your package. The best pieces come with their stories and where that bag has traveled!

What packaging should I use?

Your packaging should fit the size and shape of your item while keeping it protected. We encourage you to reuse packaging from previous purchases or recycled materials. Note: you can use a USPS box, available for free at any post office.

When will I be paid?

You, as the seller, will only be paid for your item after it has been delivered and confirmed. When USPS notifies our system the item has been delivered, the buyer has 3 days to confirm and rate the item. Once this happens, we will release your payment through a cash or WANDRD store credit.

How will I be paid?

If you choose cash, you will receive 80% of the sale price of the item. If you choose WANDRD store credit, you will receive 100% of the sale price of the item to spend at

How does the store credit work?

We issue store credit as a gift card to be redeemed at You’ll receive a code via email upon selecting the credit option. When shopping with WANDRD again, enter the code in the box at checkout to apply it to your new purchase. Feel free to peruse new items and the VENTURE ON collection with your full balance. NOTE: some gift cards may expire. Gift cards can be applied to multiple transactions if your purchases are less than the full amount of the gift card.

How should I take photos of my item? 

Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back and any imperfections on the item. If possible, please take a picture of the sewn-in tag inside and/or the price tag if you still have it.

Why should I sell my items on VENTURE ON?

Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple - list items straight from your order history.

VENTURE ON is the official marketplace for buying and selling your pre-owned products from WANDRD. This is where our community lives and where YOU the customer can interact with one another. 

What if my item is not in my purchase history? 

Not a problem! If you received a WANDRD item as a gift, purchased from a third-party seller, or anywhere else, navigate into your WANDRD account just as normal. When you see your purchase history, locate the button that says “Sell Another Item.” Fill out the form and submit, we’ll take care of the rest!

Still have questions?

If you still have questions that aren't answered here is our FAQ, feel free to reach out here:

WANDRD VENTURE ON items are fulfilled by the community.